Shipping policy
Shipping Country
This shipping policy applies to all orders shipped within the United Kingdom. At this time, we only deliver to addresses located within the UK.
Delivery Timeline
Below is the estimated delivery timeframe for our orders:
Order Cutoff Time: 5:00 PM (GMT – London Time). Orders placed after this time will be processed on the next business day.
Order Handling Time: 1 to 2 business days (Monday to Friday). During this time, we prepare and pack your order before handing it over to the carrier.
Transit Time: 5 to 9 business days (Monday to Friday) for standard delivery within the United Kingdom.
Please note: Delivery times are estimates and may vary slightly due to carrier delays, weather conditions, or high demand periods.
Shipping Carriers
We work with reliable shipping partners to ensure your order arrives safely and on time. Depending on your location, your package may be delivered by one of the following carriers: Royal Mail, DHL UK, UPS UK, Evri, DPD, Other regional carriers.
Shipping Costs
We offer free standard shipping on all orders within the United Kingdom. There are no hidden fees and no minimum purchase requirement to qualify for free shipping. The price you see at checkout is the final price you pay.
Order Tracking
Once your order has been shipped, you will receive a confirmation email that includes your tracking number and a link to track your package. You can monitor your shipment's progress at any time using this tracking information.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing items, or delivery problems, please contact us as soon as possible. We will coordinate with the shipping carrier and do our best to resolve the issue promptly.
International Shipping
Currently, we do not offer international shipping outside of the United Kingdom.
Contact Information
Store Name: Orvane Victoria
Address: 36 Isidore Rd, Bromsgrove B60 3ET, United Kingdom
Email: support@orvane-victoria.com
Customer Service Hours:
Monday to Friday: 09:00 am to 5:00 pm (GMT – London Time),
Saturday to Sunday: 10:00 am to 2:00 pm (GMT – London Time)
We aim to respond to all emails within 24 hours.
✔ All orders are processed in compliance with this shipping policy. For any further assistance, reach out to our support team during business hours.